Prices - all prices exclude VAT, origination and delivery costs, and are subject to sight of artwork. Changes in specification, timings, quantities, sizing or materials are likely to affect costs. These changes in prices must be approved by the client before production.
Payment terms - terms are subject to product type and order history. New orders are strictly full payment in advance. However, in the future we will pass on 30 day terms with a credit limit applied based on our client's payment history with ourselves. If we are required to pay our factories pro-forma the client will be advised before ordering.
Overs/unders - the quantity of promotional merchandise items delivered may vary + or - 10% due to rejects and extra items printed to accommodate for rejects. We will refund or reprint any under delivery (using the most economical process) and we withhold the right to invoice for any over deliveries up to 10% of amounts ordered. If this is not acceptable please notify us when ordering by quoting "ONLY" after the quantity ordered e.g. 1000 mugs ONLY.
Delivery Policy - all goods are sent out by a courier service, thus requiring a signature upon receipt of goods. The lead-time for delivery of goods varies upon the quantity ordered and the branding method being used on the product. The standard lead-time, subject to stock availability is 2-3 weeks from receipt of order and artwork.
Cancellation Policy - we provide a proof of layout for approval, which takes 2-3 working days to arrive after the order has been placed. An order can be cancelled without any costs incurred up until this stage. Once approval of layout and design has been made cancellation is not possible without any costs being incurred, sometimes the full value of the order if production has been completed.
Return/Refund Policy - should the goods arrive not to the clients satisfaction we will investigate this in full. We would ask for a selection of samples of the damaged or faulty good to be sent to us with details of the problem for us to establish what has happened. If the goods are faulty or damaged due to our error we will refund or replace only the damaged goods in question.
Should the goods arrive, branded incorrectly and the client has seen the artwork proof and approved it incorrectly, we will not be held responsible for this and the client will incur full costs for a replacement order. If they are branded incorrectly due to our error, we will replace the goods in full.
The type of information we will collect about you includes your name, address, phone number and email address. We will never collect sensitive information about you without your explicit consent. We will not store your financial details.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.